TERMS AND CONDITIONS
Welcome to elevé!
These Terms and Conditions govern your use of our website and the services we offer. By accessing or using our website, you agree to be bound by these Terms.
1. Introduction:
These Terms constitute a legally binding agreement between you (the "User") and elevé ("we," "us," or "our"). They govern your access to and use of our website, including any content, functionality, and services offered on or through it.
2. Use of the Website:
You agree to use our website and services in accordance with these Terms and all applicable laws and regulations. You are prohibited from using our website for any unlawful or unauthorized purposes, including:
Violating any international, federal, state, or local laws or regulations.
Infringing on our or any third party's intellectual property rights.
Transmitting any harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or racially or ethnically offensive content.
Interfering with or disrupting the website or servers or networks connected to the website.
Attempting to gain unauthorized access to the website, accounts, computer systems, or networks connected to the website.
3. Orders:
All orders placed through our website are subject to availability and acceptance by us. We reserve the right to refuse any order for any reason. We may require additional information from you before accepting your order, such as billing and shipping address verification.
4. Payment:
You agree to pay for all purchases made through our website using the payment methods we offer. We are not responsible for any errors or delays in payment processing.
5. Shipping and Delivery:
5.1 Dropshipping Model:
We operate using a dropshipping model. This means that when you place an order on our website, we transmit your order details (including your shipping and billing information) to a third-party supplier who fulfils and ships the order directly to you.
5.2 Shipping Times and Costs:
Shipping times and costs are estimated at checkout and may vary depending on your location and chosen shipping method. You will receive a tracking number once your order has shipped.
6. Returns and Refunds:
We offer a Return Policy - Report the issue within 24 hours of receiving your order and a parcel opening video is compulsory for ALL return requests related to damaged or defective products. You can find more information about our return policy on our website or by contacting us.
7. Intellectual Property:
The content on our website, including text, graphics, logos, images, and other materials, is the property of our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any of this content without our prior written permission.
8. Disclaimer of Warranties:
OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF DEALING. WE DO NOT WARRANT THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, AND WE DO NOT MAKE ANY WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED THROUGH THE USE OF THE WEBSITE OR SERVICES.
9. Limitation of Liability:
TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10. Termination:
We may terminate your access to our website and services at any time, without notice, for any reason, including, without limitation, if you violate these Terms.
11. Governing Law:
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
12. Dispute Resolution:
Any dispute arising out of or relating to these Terms shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be held in a mutually agreeable location within India. The language of the arbitration shall be English.
13. Entire Agreement:
These Terms constitute the entire agreement between you and us regarding your use of our website and services. Supersedes any prior or contemporaneous communications, representations, or agreements, whether oral or written.