Privacy
Welcome to elevé. We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website and use our services.
Information We Collect:
We collect the following types of information:
Information you provide directly: This includes information you provide when you create an account, place an order, subscribe to our newsletter, or contact us. This may include your name, email address, shipping and billing address, phone number, and payment information.
Information from third parties: We may collect information about you from third parties, such as payment processors and shipping providers, to fulfil your orders.
How We Use Your Information:
We use your information for the following purposes:
To process your orders and deliver your products
To provide customer service
To send you marketing and promotional materials
To improve our website and your shopping experience
To perform analytics and research
Information Sharing and Disclosure:
As a dropshipping business, we partner with a third-party wholesaler to fulfil your orders. To process your orders and deliver your products, we will share your shipping and billing information with our wholesaler, who will then ship the products directly to you. We have a contractual agreement with our wholesaler requiring them to maintain the confidentiality and security of your information according to industry standards.
We also use other third-party service providers, such as payment processors and Shopify, to operate our store. These third parties may collect information about you as part of their services. However, we only share the information necessary for them to fulfil their specific tasks related to your order processing and website operation. We do not sell your information to any third-party marketing companies.
It's important to note that we do not share your complete payment information with our wholesaler. All financial transactions are securely processed through cashfree payment gateway, ensuring your financial data is protected. We will not sell your information to third parties.
Data Retention and Security:
We will retain your information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Your Rights and Choices:
You have the following rights regarding your personal information:
To access and correct your data
To withdraw consent for data processing (e.g., opting out of marketing emails)
To request data deletion
Contact Us:
If you have any questions about our privacy practices, please contact us at eleve.livingcomforts@gmail.com