Return Policy
At elevé, we're committed to ensuring your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.
Return Request Period:
For damaged or defective products: Please submit a return request within 7 days of receiving the product.
For missing items: Please report the issue within 7 days of delivery.
Evidence Requirements:
Damaged or Defective Products: Provide an unboxing video showing the product's condition upon arrival.
Missing Items: Share an unboxing video displaying the missing item(s) and the received items.
Exchange for Wrong Product:
If you received the wrong product, please contact our customer support within 7 days of delivery.
Shipping Charges: You will be responsible for the return shipping costs. We'll cover the shipping costs for the replacement item.
Product Condition:
Returned products must be in their original condition, unused, unwashed, and undamaged.
All original packaging, accessories, tags, and labels must be included.
Return Shipping:
The customer will be responsible for the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Refund Policy
Refund Eligibility:
Damaged or Defective Products: Upon confirmation of the damage or defect, we will process a full refund.
Missing Items: If we cannot provide the missing item(s), a full refund will be issued.
Refund Process:
Once your return is received and inspected, we'll notify you of the approval or rejection.
If approved, the refund will be processed to your original payment method within 7 business days.
Additional Notes:
Refunds are processed based on the information provided in your return request and the condition of the returned product.
Please allow 7-10 business days for the refund to reflect in your account.
By placing an order with elevé, you agree to these return and refund policies. If you have any questions, please contact our customer support.